Operations management, business development, proposals, contract acquisition, product development, information technology, and quality management.
Domain Expertise
- Enterprise resource planning and financial management
- B2B, B2C, and B2G marketing, sales, and customer relationship management (CRM)
- Social science research, social services, public safety, and criminal justice
- Information technology services, including cloud/software as a service (SaaS) and software engineering
Business Development and Contracting
- Proposal development for commercial, federal, state, and local government solicitations
- Government and commercial contract development, negotiation, and administration
- Labor hour, fixed price, incentive, cost-plus, transaction-based, and performance-based contracts
- GSA Schedule contract acquisition, negotiation, administration, and order execution
- Revenue capture for consulting, program management, software development and SaaS services
Customer Relationship Management
- Service delivery in government agencies, Fortune 100/1000's, SMB’s and start-ups
- Delivery team organization and development, including recruiting and training
- Service quality improvement, including organizational SEI CMMI certification
Service Delivery Execution
- Complex IT and business initiative planning and delivery with emerging and legacy technologies
- Full life-cycle implementation of custom and commercial-off-the-shelf (COTS) software
- Multi-disciplinary team leadership for technology and business process change programs
- High volume/high availability/high security information systems development and evaluation
Federal clients include Departments of Defense, HHS, Homeland Security, Justice, Postal Service, and Treasury/IRS/FMS.